Jun 22, 2021
In this episode of CRR Radio
we speak with EMS Coordinator and Registered Nurse Dana Cardenas
from the Tempe, Arizona, Fire Medical Rescue Department about how
they are using data to reduce the number of 911 calls from frequent
users. As with all departments, EMS calls make up a majority of
TFD's runs, and there are a small group of people that are frequent
users, or callers. Using predictive analytics to identify them, and
developing an intervention program to help these people get the
proper care they need, TFD is able to not only reduce their call
call volume but provide this subset with better, more focused
care.
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