Jun 22, 2021
In this episode of CRR Radio we speak with EMS Coordinator and Registered Nurse Dana Cardenas from the Tempe, Arizona, Fire Medical Rescue Department about how they are using data to reduce the number of 911 calls from frequent users. As with all departments, EMS calls make up a majority of TFD's runs, and there are a small group of people that are frequent users, or callers. Using predictive analytics to identify them, and developing an intervention program to help these people get the proper care they need, TFD is able to not only reduce their call call volume but provide this subset with better, more focused care.
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